Night Owl Customer Service Phone Number 866-390-1303: Call Support (2024)

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  2. Night Owl Customer Service


Phone Number & Contact Info

Night Owl's Best Phone Number


Toll-free·Calls Customer Service·Most popular Night Owl number


How do I talk to a live human at Night Owl?

A:Press 1 for English, next press 3.


Does Night Owl offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Monday.


How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Night Owl phone number to document the phone system.

Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, next press 3.

Here is how our research team describes the way the Night Owl phone system greets you: Thank you for calling Night Owl Security Products. For English, press 1. Please listen carefully, as our options may have changed. For Technical Support, press 1. For questions regarding your warranty, press 2. If you have product-related questions before you purchase your Night Owl product, press 3 to speak with our presales department.

Below are some clips we've found from Night Owl's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Night Owl Security Products.For English, press one.Please listen carefully as our options may have changed.For technical support, press one. For questions regarding your warranty, press two.Do you have product related questions before you purchase your Nite Owl product?"

Excerpt from a call with Night Owl

Monday, January 15, 2024 4:02 PM

What are the hours and when should I call?

Night Owl operates the call center for this 866-390-1303 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).

An important note: busy times vs hold times vs best time to call

When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Night Owl phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Night Owl staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Night Owl is Wednesday. The most busy day to call is Monday, which averages 16% more phone calls by comparison. Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.






The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Night Owl

In summation, the best day to call Night Owl is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Night Owl staffs the call center well on Wednesday.

Why Customers Call Night Owl

Below is a sample of recent calls to Night Owl, and their purpose. Are any of these similar to the reason you are trying to call?

Seeking help with IP conflict: "My screen says host IP and other device within the LAN IP conflict, what do I have to do?"

- From a call lasting 25m 16s , Feb 26, 2024 9:00 PM

Trouble resetting Night Owl system: "I am trying to reset my cousin's Night Owl system so I can log in, but he doesn't remember the device he last logged in with."

- From a call lasting 3m 49s , Feb 22, 2024 6:57 PM

Trouble connecting to security system: "We installed the system but cannot get it connected to the phone or input username and password on the device."

- From a call lasting 10m 58s , Feb 19, 2024 2:34 PM

More Night Owl Customer Service Contacts

There are of course other ways to contact Night Owl customer service besides the phone. Below we list the best ones, by medium.

Night Owl Customer Email Addresses - Contact Us

Use this link or copy and paste it to send customer service an email

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Night Owl will reply our your email.

Night Owl Customer Help Desk / Web Support - Contact Us

Use this link to find customer service help through their website

As a last, sometimes only, resort- Night Owl customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Night Owl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Night Owl agent. This phone number is Night Owl's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-390-1303 include and other customer service issues. Rather than trying to call Night Owl first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Night Owl has 1 phone number. It's not always clear what is the best way to talk to Night Owl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Night Owl. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Night Owl. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Night Owl Customer Service Phone Number 866-390-1303: Call Support (2024)


How do I contact Night Owl support phone number? ›

Visit our Support Center for manuals, troubleshooting guides, video tutorials, top trending topics and more.
  1. Phone. 1-866-390-1303.
  2. Chat. Select the Help option in the bottom right side of your browser screen to live chat with a technical support representative.
  3. Hours. Available 24/7, 365 days a year.

Do you have to pay a subscription for Night Owl? ›

Night Owl's innovative home and business video security technology is turnkey, affordable, and does not require a mandatory monthly subscription fee or long-term contract. Night Owl is one of the only U.S. based and U.S. owned video security companies with wired and wireless solutions available at major retail stores.

Is Night Owl a Chinese company? ›

Night Owl® is U.S. based, U.S. owned, subject to all U.S. laws, and takes a firm stance on ensuring consumer privacy. Night Owl® is in compliance with the U.S. government's stance on protecting our nation per Section 889 of the National Defense Authorization Act (NDAA).

Why is my Night Owl not working? ›

Ensure that your recorder is properly connected to your router with the Ethernet cable included in your package. Make sure you have installed the correct application for your system and mobile device. Connect to your local Wi-Fi network, on your Smart Device, and launch the application.

What is the phone number for meeting owl support? ›

Or, give us a call:

US: 857-214-4341. US Toll free: +1 800-270-2699.

How do I get Night Owl on my phone? ›

Our mobile apps can be downloaded for free from the App Store or Google Play Store to your smartphone or tablet. Our CMS software for PCs and Macs is available below. Please click on the app / CMS that your Night Owl product uses to get started!

Is Night Owl worth it? ›

Overall, Night Owl might lack some bells and whistles compared to top-rated cameras like the Arlo Pro 3 cameras I analyzed, but I'd still recommend Night Owl's wireless cams if you're looking for do-it-yourself home surveillance. But again, don't expect much in the features department.

What are the disadvantages of the Night Owl? ›

Night owls who have delayed sleep phase disorder may also suffer from sleep onset insomnia and morning sleepiness, both of which can cause sleep deprivation — ultimately resulting in mood problems, poor concentration, increased pain and even hallucinations, in some extreme cases.

How much is Night Owl monthly? ›

Does Night Owl have a monthly fee? For the most part, no, there is no monthly fee for Night Owl security camera systems. However, those wanting cloud storage will need to subscribe to Night Owl Pro, which requires a $10 a month charge.

Is Night Owl good or bad? ›

Night owls' harmful health habits

According to the study, night owls have a 72% increased risk of developing diabetes. The increased risk was also more pronounced in night owls who were not night shift workers.

Is Lorex better than Night Owl? ›

Summary: Lorex vs Night Owl

If you want to create a personalized home security system that is designed specifically for your home, Lorex is the top choice. Night Owl is a good system if you want a wired system. Its cameras offer a variety of features and can integrate with smart home systems.

Where is Night Owl based? ›

About us. Founded in 2009 and headquartered in Naples, FL, Night Owl Security Products is a leading innovator in the security technology industry.

How do you force reboot on Night Owl? ›

Select your Device (recorder) from the Device page, which opens Device Settings. At the bottom of the Device Setting's page, tap “Force Reboot.” A pop-up asking if you are sure will appear. Tap “Yes” to reboot the recorder.

What are the problems with night owls? ›

In our modern society, the extremely late chronotypes, the night owls, are usually sleep deprived on weekdays, because they have to wake up earlier than would be natural to go to work or school.

How long do wireless Night Owl cameras last? ›

Up to 1 year of battery life with 4 batteries. Each camera can hold up to 4 total batteries and we sell additional batteries on our sales site. The cameras can be up to 300 ft. from the Wi-Fi NVR with line of sight.

How do I recover my Night Owl account? ›

Tap "Forgot your password?" on the Sign In screen. Retrieve the temporary code sent to the email address registered to your Night Owl Protect Account. Enter the temporary code. Create a new password and verify it.

Is Night Owl a good security system? ›

Overall, Night Owl might lack some bells and whistles compared to top-rated cameras like the Arlo Pro 3 cameras I analyzed, but I'd still recommend Night Owl's wireless cams if you're looking for do-it-yourself home surveillance. But again, don't expect much in the features department.

Can you fix being a Night Owl? ›

The answer for most night owls is “Yes, you can,” according to sleep experts. How successful you will be at changing your sleep preferences, however, may be dependent on your genes and your willpower.

What is the warranty on the Night Owl DVR? ›

For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. Product registration may be required to submit a warranty claim.

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